Customer Service 101

Stormy weather on the customer service front.

Remember those threatening storm clouds that rolled over town last Saturday morning. They popped off some lightning bolts, rumbled with thunder and then, just as Canadian Tire was full of folks doing last-minute Father’s Day shopping, inside the store there was a momentary blackout.

Simultaneously there was an audible sigh as everybody in the store realized what it meant. The store’s entire electrical system – from lighting, to security alarms to cash registers – would have to reboot before things got back to normal. What was worse, with everything at a standstill, the line-up at the checkouts was growing fast.

Almost as quickly, with the temperature among impatient customers (and the store itself because the air conditioning also had to reboot), a guy in a blue Canadian Tire shirt slipped past the queue, grabbed an armful of bottled water and began handing out the bottles for free.

“Sorry for the inconvenience,” Kevin the store manager said. “We should have things back to normal in a couple of minutes.”

A prince by any other name

The new arrival – a “royal” entry.

Everybody was buzzing about it. There had been a new arrival. We knew it was a boy. But nobody knew what he would be called. We were all breathless with speculation. Then after a couple of days, we saw the announcement from the parents on social media.

“All right,” the mother said by text. “It’s official. Tell the press and the paparazzi. We have a name…”