Darrin called me this week. And he talked to me as if we were best pals, as if we’d known each other for years. I asked for an explanation.

“I’m Darrin,” he said, cheerfully. “from Rogers Communications.”

And I knew instantly this call was a pitch. I decided to listen to what he had to say, because my wife and I have been concerned about what’s happening to our cable TV service. (more…)