Over coffee the other day, some friends shared an experience about modern-day delivery. A clothes washer had broken down at their house, so they weighed their options. Take the old one to the curb for pick-up and buy new, or try to extend the life of the old washer by attempting a repair.

Not surprisingly, my friend went online, learned about the problem and determined that a $10 part might repair the washer. The question was: How long would it take the part to arrive? It was a Saturday, but he ordered the part anyway.

“They guaranteed next-day delivery,” he said, then added sarcastically, “Sunday delivery? Not likely. Sure enough, though, next day we got back from church and this van pulled up to deliver the part. Couldn’t believe it!” (more…)