We welcomed some tradesmen to our home this week. I say welcomed, because a few weeks ago we were told the earliest we could expect a service visit for our air conditioner was August. Really? We asked to have our request go to a waiting list. Someone cancelled and our appointment was moved up. While he was here with a young assistant, I asked the more senior technician, “Why such a delay?”

“Company’s having trouble hiring people,” he said. “That’s why I have an assistant with me. He’s training on the job.”

Three years ago, the Canadian Federation of Independent Business (CFIB) described this predicament as an economy with “underappreciated” work. A CFIB report found that small Canadian firms lost $38 billion in business opportunities because of labour shortages, particularly in the construction sector. (more…)